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Customer Service Representative
$60,500 (per year) | Ngauranga, Wellington
Permanent: Join a small and friendly customer service team based in a busy head office. Mostly inbound calls, no late nights or weekends.
$60,500 (per year) | Ngauranga Wellington
This reputable membership training organisation have a vacancy in their busy hub providing excellent customer service via phone and email to their membership base.
Their Ngauranga-based National Office has training facilities on site that are regularly used to train people within their industry, and this team are the main point of contact for all phone/web course-related queries and administration.
This role is suited to people who bring previous CSR experience in a service environment and have great time management skills. This role is mostly handling a range of inbound calls and providing a range of solutions to members and stakeholders. There are some administrative tasks which include updating files, processing forms and electronic filing.
A standard day will see you:
Acting as the first point of contact for all phone queries
Responding to incoming emails and web enquiries
Assessing customers’ needs and providing relevant recommendations
Updating and maintaining the database
Letting key customers know about new products or services
Assist with the annual membership renewal process
Provide support to the administrative team
The hours of work for this position change on a week on/week off basis. One week will see you working the organisation’s core hours of 8.30am - 5.00pm, while every second week you will be offered flexitime to work 7am-3.30pm.
The qualities needed for this role are as follows:
Strong customer service skills
Technically capable
A pleasant phone manner with the ability to add value to customer experience
Experience in administration
A willing and proactive attitude
The successful candidate will be offered full training and will work within a supportive team environment.
We are working quickly to fill this role so please get your application in immediately.
Please note: only applicants with the legal right to work permanently in New Zealand will be considered for this role.
Adam Jackson
Principal Recruitment Advisor
Apply attaching your CV with a Covering Letter outlining your availability and experience, using the reference ADJ7155. If you have any questions regarding this role call Adam on (04) 901 6444.
Member Association Coordinator
$70,000 – $75,000 (pro rata) | Wellington Central
Bring your excellent coordination skills to this exciting role with a respected membership organisation
$70,000 – $75,000 (per year) | Wellington Central
Our client is a membership organisation with a rural focus, and this role will provide plenty of variety while working within a stable team.
This is a full-time role with the added advantage of an ASAP start for the right candidate. Daily you will be responsible for providing high-level coordination, where you will be supporting the executive committee, regional branches and other stakeholders in a variety of coordination and administration tasks.
Key tasks include:
Minute taking for the executive committee
Sending communications to members and help support wider member engagement
Managing membership subscriptions, deal with member queries and updating their database
Supporting and coordinating a range of events both online and in person
Supporting a small team of committee members with a range of ad hoc administration requirements
As this is a small organisation, you will need to be prepared to manage a varied workload and turn your hand to any queries and tasks that come your way - to succeed in this role, you will need to have the right attitude – positive, energetic, willing, flexible, and not precious.
The members are involved in the rural sector, and this role offers the chance to use your strong relationship-building skills.
This role lends itself to someone who is well organised, happy working in a small team and bring experience in a membership or regulatory environment.
Please note: only applicants with the legal right to work in New Zealand will be considered for this role.
Adam Jackson
Principal Recruitment Advisor
Apply attaching your CV with a Covering Letter outlining your availability and experience, using the reference ADJ7149. If you have any questions regarding this role call Adam on (04) 901 6444.