Customer Service Representative
This reputable membership training organisation has a vacancy in their busy hub providing excellent customer service via phone and email to their membership base.
Their Ngauranga-based National Office has training facilities on site that are regularly used to train people within their industry, and this team are the main point of contact for all phone/web course-related queries and administration.
This role is suited to people who bring previous CSR experience in a service environment and have great time management skills. This role is mostly handling a range of inbound calls and providing a range of solutions to members and stakeholders. There are some administrative tasks which include updating files, processing forms and electronic filing.
A standard day will see you:
Acting as the first point of contact for all phone queries
Responding to incoming emails and web enquiries
Assessing customers' needs and providing relevant recommendations
Updating and maintaining the database
Letting key customers know about new products or services
Assist with the annual membership renewal process
Provide support to the administrative team
The hours of work for this position change on a week on/week off basis. One week will see you working the organisation's core hours of 8.30am - 5.00pm, while every second week you will be offered flexitime to work 7.00am - 3.30pm.
The qualities needed for this role are as follows:
Strong customer service skills
Technically capable
A pleasant phone manner with the ability to add value to customer experience
Experience in administration
A willing and proactive attitude
The successful candidate will be offered full training and will work within a supportive team environment.
We are working quickly to fill this role so please get your application in immediately. Please note, applicants must be eligible to work permanently in New Zealand.
Please note: only applicants with the legal right to work in New Zealand will be considered for this role.
Gina Ewington
Principal Recruitment Advisor
Call Gina Ewington on (04) 901 6444 if you have any questions or apply attaching your CV and cover letter.